The app determines your location based on your GPS location. To ensure this capability, look for Location in your phone's privacy settings and make sure it is set to "On." The app may have difficulty locating you if this setting is not on, if it is a particularly overcast day, or if you are in a building without good cell service.

If you are reporting an issue at a different location than your current location, you can type in a different address or move the target icon to a different location. A description is also required for all reports. It's important you enter the location of the issue and a description, even if it's approximate, so our crews can investigate and follow up on the report.