The City of Manhattan is switching to a new online payment system, Paymentus, on December 1, 2021, for water and sewer customers. If you currently use online billing or payments, or would like to enroll for the first time, please create an account in the new system starting December 1.
As of December 1, paperless billing and autopay customers who pay by credit card will need to re-enroll and create an account in the new system. Existing autopay customers who pay with automatic bank draft will not need to re-enroll but should either create an account in the new system or call the Customer Service Department to continue paperless billing.
The change will apply to all customers who receive water or sewer service from the City of Manhattan, including those who live outside city limits.
Customers can enroll in the new system starting December 1, 2021. The payment link on the City of Manhattan website www.cityofmhk.com will be switched to the new system starting December 1, 2021. The previous system, Click2Gov, will no longer be supported.
“The new payment system will be easier to use and more secure,” said Customer Service Supervisor Susan Mullin. “Our staff will answer questions for anyone who needs help with the transition.”
The City’s Customer Service Department is open Monday – Friday from 8:00 a.m. to 5:00 p.m. Customers can call the City at (785) 587-2480 or visit the service desk at City Hall, located at 1101 Poyntz Avenue. After hours questions should be directed to Paymentus Customer Care by calling 1-800-420-1663 or emailing Customercare@paymentus.com.
The fee structure for credit/debit card transactions and one-time online payments will also change. The new fee will be $2.25 per each $200 of the bill amount. Customers who enroll in autopayments using a bank account will not be charged.
“Enrolling in automatic bank draft will continue to be the easiest way to pay for service,” said Mullin. “People can still mail checks or come to City Hall to make payments, too.”
Enroll in Paymentus for:
- Paperless billing
- Autopayment using credit/debit card
- Autopayment using bank account
- One-time online payments
Credit/Debit Card and One-Time Online Payment Fees:
Please note, a $2.25 processing fee for credit/debit card or one-time online transactions will be charged for bills under $200. Online transactions for bills over $200 will be charged an additional $2.25 for each $200 assessed on a bill. Recurring automatic bank drafts will NOT be charged a processing fee.
- A bill less than $200 would pay a $2.25 fee for a credit/debit card or one-time online transaction
- A bill of $201 - $400 would pay a $4.50 fee
- A bill of $401 - $600 would pay a $6.75 fee