Show All Answers

1. How do I pay my utility bill?

Bills may be paid through the following methods:

• Mail to P.O. Box 309, Manhattan, KS 66505
• Automatic Bank Draft
• Online by credit card or bank account
• By cash, check or credit card at the Customer Service office (only when City Hall is open)
• •By phone at 1-833-277-8694
• At dropbox at behind City Hall in south parking lot

Read more about payment options.

2. Who do I call for water service or disconnect?

Customer Service handles the water billing from signup to shutoff. We will set up your account for billing and answer questions regarding your account. Please call 785-587-2480 to connect or disconnect water service in the City of Manhattan.

3. When should I let someone know that my water bill is higher than usual?

Please call Customer Service at 785-587-2480 as soon as you receive your bill. Waiting several days can make it impossible to track the cause of the higher usage.

4. If I have a water problem at night, on weekends or holidays, what do I do?

The water plant phone number is 785-587-4550. The plant is manned 24 hours a day. We can send a service person to shut the water off at the meter if necessary. The charge for an after hours callout is $35.

5. What should I do if I am gone for an extended period?

Please notify us and we can shut off the water and stop the billing until you return.

6. What is the quality of our drinking water?

The City of Manhattan Utilities Department prepares an annual report called a Consumer Confidence Report (CCR). This report is a detailed summary of our drinking water quality. Copies are available at City Hall at no charge.

7. What is the source of our water?

The City of Manhattan uses groundwater as its source of drinking water. The city has 20 wells that pump groundwater to the Water Treatment Plant.

8. How does the city treat our drinking water?

The City of Manhattan Water Treatment Plant softens, fluoridates, disinfects (chlorinates) and filters our drinking water.

9. Will a leak on the city water main affect my water usage and bill?

No. Leaks on the city side will not affect your usage or bill.

10. Does the city add fluoride to the water?

Yes, fluoride has been added to your water since 1955.

11. When am I, the owner, responsible for upkeep concerning my water pipes?

The city maintains all the water mains and the meters we own. You are responsible from the meter to your home and all the plumbing in the house.

12. How are Manhattan's utility rates compared to other cities?

In a 2020 survey of 24 first class Kansas cities, 21 cities had water rates higher than the City of Manhattan — at a monthly consumption of 5,000 gallons — and 12 cities had sewer rates higher than Manhattan.

13. Am I billed a flat rate or by my usage for water?

You are billed for the water you use to the nearest 100 cubic feet. One hundred cubic feet is approximately 750 gallons of water.

14. Can I connected City water and sewer if my property is located outside of the City Limits?

Generally, yes. However, connection is dependent on where your property is located and if water or sewer infrastructure is available, or if your property is located within the boundaries of an adjacent utility service area. An outside city service agreement must be approved.  

Contact Public Works at 587-4530 for more information.