Why hasn't my street been pre-treated yet?
Streets are treated in the same manner as they are plowed. Primary level streets are treated first, followed by secondary level streets — as conditions allow or indicate. Residential streets not included in the two priority levels are not pre-treated. A map detailing the priority levels is available online.

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1. Why haven't crews cleared my street yet?
2. The snowplow just went by and pushed snow into my driveway. What are you going to do about it?
3. Why did the snowplow just pass with his blade up?
4. Why are you plowing school zones when school is not in session?
5. What type of material is used to treat streets ahead of a storm?
6. Why hasn't my street been pre-treated yet?
7. Where can I view real-time street conditions for Manhattan?
8. When do I need to remove snow from my property?
9. I'm not able to remove snow from my property. Does anyone provide assistance?
10. Who do I contact if I have a complaint about snow removal?