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1. Who do I call for water service and disconnect?

The Customer Service division, 785-587-2480, handles water billing from signup to shutoff. They will set up your account for billing and answer questions regarding your account.

2. Who do I call to locate water or sewer lines within the City limits?

Messages for the Utility Locate Specialist can be directed to the city street department at 785-587-4540 or to the Public Works office at 785-587-4530.

3. Do I call the city offices to begin electric or gas service?

No, the City only provides water and sewer utility services. Electric service is provided by Westar Energy at 800-383-1183. You can also reach them online. Gas Service is provided by Kansas Gas Service at 800-794-4780. You can also reach them online.

4. Who do I call about Backflow Prevention and Cross Connection Control?

Backflow preventers are mechanical devices that, when properly maintained, prevent dangerous contaminants and pollutants from entering the public water supply. Water purveyors, such as the Wichita Water and Sewer Department, are required by the Federal Safe Drinking Water Act of 1974 to implement a cross connection control program to protect the water supply from materials connected to the water system. State law and local codes require that unprotected connections be addressed with proper protection for the hazard, or water service to the consumer must be terminated. The Cross Connection Section works to ensure safe water for all consumers of water in our system. Please call 785-587-4530 or 785-587-4536 if you have questions about cross connections or backflow prevention issues in your water system.

5. Our water is yellow, rusty, brown, smells bad, tastes funny. Who should I call?

Anytime there is a concern about the quality of water, please call us. To report problems or complaints, please call 785-587-4530 from 8 a.m. to 5 p.m. Monday through Friday. After hours, you can also call 785-587-4547 or 785-587-4550.