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Categories
All Categories
City Commission
Customer Service
Fair Housing
Fire - Renters Insurance
Fire Department
Home Page FAQS
Human Resources
Know Your Flood Risk
Legal
Manhattan Flood Information
Massage Therapy Ordinance
Noise Ordinance
Non-Discrimination Ordinance
Planning & Zoning
Public Works
Report It!
Risk Reduction - Inspection Updates
Risk Reduction — Building Construction
Risk Reduction — Licensing
Risk Reduction — Property Maintenance & Zoning Enforcement
Stormwater
Street
Traffic
Traffic - Detection of Vehicles at Traffic Signals
Utility Billing
Wastewater Division
Water Division
Water/Wastewater
Winter Weather
Why isn't my issue a priority?
We prioritize concerns along with our project list to make sure we are getting the best bang for our buck when we send crews out to do work. Sometimes, we will make a list of repairs in an area before we head out to make them. Other times, there are slower times of the year, generally over the winter, when we can address minor issues.
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1.
When will you take care of my reported issue?
Depending on the type of concern reported, your issue may be addressed in days, weeks or months. In some cases, we have to adhere to a process of notifying property owners by certified mail that can take a significant amount of time. In other cases, we simply prioritize the concerns that come in based on the impact to public safety.
2.
Why isn't my issue a priority?
We prioritize concerns along with our project list to make sure we are getting the best bang for our buck when we send crews out to do work. Sometimes, we will make a list of repairs in an area before we head out to make them. Other times, there are slower times of the year, generally over the winter, when we can address minor issues.
3.
You closed my issue, but it's not fixed. Why?
In many cases, we won't be able to fix your concern right away. We may close your service request after we have taken the initial steps in the resolution process, especially if it will take considerable time to resolve. But we notify you of that process and how we intend to address your concern.
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