Why haven't crews cleared my street yet?
The City of Manhattan clears snow from streets based on a priority system. The primary level includes streets considered to be major traffic routes, collector and residential streets involving severe grades, and school zones. The secondary level includes collector streets, residential streets with significant grades and selected intersections. Residential streets not previously listed will be plowed when there is accumulation warranting snow removal. The levels will be evaluated during each unique storm to determine the extent of operations. A map detailing the levels is available online.

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1. Why haven't crews cleared my street yet?
2. The snowplow just went by and pushed snow into my driveway. What are you going to do about it?
3. Why did the snowplow just pass with his blade up?
4. Why are you plowing school zones when school is not in session?
5. What type of material is used to treat streets ahead of a storm?
6. Why hasn't my street been pre-treated yet?
7. Where can I view real-time street conditions for Manhattan?
8. When do I need to remove snow from my property?
9. I'm not able to remove snow from my property. Does anyone provide assistance?
10. Who do I contact if I have a complaint about snow removal?